Supervisor Emergency Services Department, RN

Provides (8-24 hours, 7 days/week) first-line operational supervision of the delivery, implementation and evaluation/improvement of direct patient care emergency medicine and nursing services and personnel in assigned functional unit/area(s) within a 24/7 Emergency Services Department. Ensures that healthcare team/staff provide high quality, cost-effective care and patient-focused services that comply with all organizational, departmental and local, state and federal regulatory requirements. Within assigned unit/area(s) implements, monitors, maintains and evaluates clinical nursing practice, quality, cost, service and utilization management standards.
Essential Responsibilities:
Supervises the day-to-day operations and delivery of emergency nursing and patient care services including clinical practice standards, staffing, scheduling, safety/risk management, payroll, human resources, labor relations, budgets, quality management/ improvement.
Ensures that the highest quality of care is provided that complies with the Nursing Practice Act, TJC, federal, state and local regulatory requirements, established departmental policies/procedures and standards, as well as with utilization and clinical/performance standards and measures.
Evaluates/monitors and improves quality of service and utilization standards and responsible for coordinating/providing patient care that meets member, physician/provider, and internal clients' needs across the continuum of care.
Investigates, recommends and implements/evaluates processes/practices to improve systems and patient care.
Monitors, improves and evaluates the performance of assigned staff; develops staff; counsels staff regarding performance issues; resolves human resources and labor relations issues; responsible on the first level for hiring, termination, discipline, promotion and demotion.
Collaborates with other managers and departments in developing appropriate levels of services; measuring and improving internal and external customer satisfaction; meeting access demands and service needs; improving the cost structure.
Investigates and resolves patient/family/member concerns regarding patient care and service quality.
Monitors and expedites patient care as indicated by patient condition; assigns patients to staff as indicated by acuity.
Basic Qualifications:
Minimum three (3) years recent clinical experience in emergency or critical care nursing services which may include the required supervisory or lead experience specified above, OR
Minimum two (2) years supervisory experience in critical care or emergency services nursing, OR
Minimum three (3) years lead experience in critical care or emergency nursing services.
BSN or BA/BS in healthcare or closely related field.
Graduate of an accredited school of nursing.
License, Certification, Registration
Current/valid California RN license required.
BCLS and ACLS required.
Additional Requirements:
Ability to demonstrate knowledge of the Nurse Practice Act, TJC, EMTALA and other local, state and federal regulations.
Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
Emergency Nursing Certificate preferred.
Will rotate weekends.
Flex to 3:00 pm-3:30 am or 11:00 pm-7:30 am as needed.
Primary Location: California,Panorama City,Panorama City Medical Center 13652 Cantara St. Scheduled Weekly Hours: 40 Shift: Evening Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 7:00 PM Working Hours End: 3:30 AM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Nursing Licensed Specialty: Emergency Department: Emergency Department Travel: No
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